We Dream. We Do. We Deliver.
Merkle is a leading technology-enabled, data-driven customer experience management (CXM) company. For over 30 years, Fortune 1,000 companies and leading nonprofit organizations have partnered with us to build and maximize the value of their customer portfolios.
Our heritage in data, technology, and analytics forms the foundation for our unmatched skills in understanding consumer insights that drive people-based marketing strategies. Combined with our strength in performance creative and media, Merkle creates customer experiences that drive improved marketing results and shareholder value.
With more than 11,000 smart, dedicated people in more than 50 offices around the world, we are still growing at a rate that outpaces the market, with 2019 net revenue of $1.1 billion.
Merkle Vietnam is a part of dentsu Vietnam group, which is made up of 7 leadership brands - Carat, dentsu Redder, dentsu X, iProspect, Isobar, dentsumcgarrybowen, and Merkle.

Overview of Role
The CRM Campaign Executive will collaborate with Project Management & Delivery team and is a critical driver to ensure operational excellence. Reporting to the Campaign manager, the Campaign Executive will work closely with the client brand teams and will fulfill the critical roles of project execution.

Key Responsibilities

• Drive Client Success – have high visibility across the client and build relationships with key stakeholders
  • Align on Campaign planning document and day to day delivery
  • Develop relationships with Client‘s Brand team & align on campaign planning document and campaign‘s delivery
  • Coordinate with Client‘s Brand team & Creative/Media partners to have materials for EDM/ messaging campaign in the right quality and a timely manner
• Coordinate with Delivery Teams– ensure Merkle is delivering to the client CRM campaign plan
  • Ownership of client deliverables
  • Campaign delivery timelines and service level agreements (SLAs)
  • Manage delivery process and coordination with delivery teams
  • Give valuable inputs that helps to build Customer Journey
• Monitor & analyze campaign performance on a weekly basis. Give insights and suggest improvement for ongoing campaigns.
• Prioritize, communicate, problem-solve and bring positive energy to a focused and proactive team

Key Skills and Experience

• 1-2 years of experience with Digital or CRM campaign management with experience across the following:
  • Inbound Marketing & Automation
  • Email Marketing & Customer Journey building
  • CRM Campaign Management
  • Reporting & the ability to read Data insights
• Ability to independently make smart and accurate decisions that properly balance the needs of clients with weekly report/analysis.
• Bachelor’s degree from an accredited college/university
• Strong Excel skills & MS PowerPoint
• Good oral and written communication skills
• Strong problem solving and troubleshooting skills
• A self-starting orientation within a fast-paced environment with an intense desire/drive to “make things happen”
• Organized, good with details
• Primary position location in Vietnam (Ho Chi Minh City)

This job description is a summary of the essential functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. The responsibilities, tasks, and duties of the jobholder might differ from those outlined in the job description. Other duties, as assigned by the supervisor, might be part of the job.

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THÔNG TIN ỨNG TUYỂN

• Điền thông tin ứng tuyển đầy đủ trong phần Application Form bên dưới.
• Website: https://www.merkle.com/
• Email liên hệ: hienthai91@gmail.com